1. General information

Hiper d.o.o. respects its users’ privacy and commits to protecting personal data in accordance with:

• General Data Protection Regulation (EU) 2016/679 (GDPR)
• The Act on the Implementation of the General Data Protection Regulation (GDPR) in Croatia (Official Gazette 42/18)
• other applicable laws of the Republic of Croatia

 

2. Data controller

• company name: Hiper d.o.o.
• address: Miškova 13, Kuče, 10410 Velika Gorica
• Identification Number: 17440465205
• e-mail: info@bazeni-hiper.hr
• phone: +385 91 7549 036

 

3. Activities and service users

Hiper d.o.o. provides:

• consulting and conceptual design
• mechanical engineering designs for pool technology
• pool construction and outfitting
• repairs and maintenance of pool systems
• upgrades and modernisation of pool systems
• restoration and reconstruction of pools and pool plants
• sales and delivery of pool equipment

Services and delivery of goods are available for legal and natural persons within the EU

 

4. Personal data that we collect

We collect only personal data necessary to provide our services and meet legal obligations, including:

• name and surname
• address (for delivery of goods or execution of works)
• e-mail address
• phone number
• order or inquiry data

• data submitted via contact form or e-mail
• technical data (IP address, browser type, basic website visit data)

Data is collected only when voluntarily provided by the user or when necessary to fulfil a contract.

 

5. Purposes of processing personal data

Personal data is processed for the following purposes:

• responding to user inquiries
• preparing offers and contracting services
• performing contracted works and services
• delivering ordered goods to the user’s address
• maintaining business and accounting records
• meeting legal obligations

Data is not used for marketing purposes without the explicit user’s consent.

 

6. Legal basis for processing

Personal data is processed based on:

• user’s consent
• performance of a contract or taking pre-contractual actions
• legal obligations (accounting, tax regulations)
• legitimate interest of the controller (secure and efficient business operations)

 

7. Delivery of goods

For the delivery of ordered goods, personal data (name, surname, address, contact) may be forwarded to delivery services only in the scope required for delivery.

Delivery services must comply with GDPR.

 

8. Sharing personal data

Personal data will not be shared with third parties except:

• when required by law
• when necessary to perform the service (delivery, maintenance)
• with the user’s explicit consent

Data is not transferred outside of the European Union

 

9. Storage and protection of data

Hiper d.o.o. implements technical and organisational measures to prevent unauthorised access, loss or misuse of personal data.

Personal data is kept:

• as long as necessary for the purpose of processing
• in accordance with statutory retention periods

 

10. Users’ rights

Users have the right to:

• request access to their personal data
• request correction of inaccurate data
• request data deletion when legal grounds for deletion exist
• restrict data processing
• object to data processing
• file a complaint with the supervisory authority (AZOP – Croatian Personal Data Protection Agency)

To exercise those rights, users can contact us at e-mail: info@bazeni-hiper.hr

 

11. Cookies

The website uses cookies for:

• correct website functioning
• basic traffic analysis

Users can disable cookies in their browser settings at any time.

 

12. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time.

All changes will be published on this website in a timely manner.

 

13. Contact

For questions concerning privacy and personal data protection, you can contact us at:

E-mail: info@bazeni-hiper.hr

Phone: +385 91 7549 036